Troubleshooting

Questions & concerns


Blackboard support

User guides

QC Help Desk

Monday-Friday 9am to 5pm and Saturday & Sunday 9am to 1pm

After hours help

Weeknights (8pm to 8am) and Weekends; for help with Blackboard functions (not with account or login issues)


CAMS access for EPermit students

  • Student completes: https://cams.qc.cuny.edu/forms/cams_req.pdf and emails it to Jennifer Chow (jennifer.chow@qc.cuny.edu).

  • Jennifer adds the student’s information to the CAMS database and will send the student instructions for how to create their QC Faculty/Staff email account.

  • After the student creates their QC AD account, they wait until after 2pm on the following day, when a daily refresh of the Google directory runs.


Information Technology Services (ITS)

ITS technical support is available via the following virtual support methods:

  • Live chat support: help.qc.cuny.edu

  • Email support: helpdesk@qc.cuny.edu

  • Phone callback: 718-997-4900. Please leave your name, phone number, Queens College email address, and a brief description of your inquiry. An ITS representative will contact you.

Service hours: Monday-Thursday, 9 am-10 pm; Friday, 9 am-7 pm; Saturday-Sunday, 9 am-5 pm