Questions & concerns
QC Support from the QC Helpdesk: http://support.qc.cuny.edu
Students, please email KeepLearning@qc.cuny.edu
Faculty, please email POffice@qc.cuny.edu
QC Help Desk
Monday-Friday 9am to 5pm and Saturday & Sunday 9am to 1pm
After hours help
Weeknights (8pm to 8am) and Weekends; for help with Blackboard functions (not with account or login issues)
You will need: Your CUNY Login username, college email address, telephone number, College, Course name, Course number/ID
CAMS access for EPermit students
Jennifer adds the student’s information to the CAMS database and will send the student instructions for how to create their QC Faculty/Staff email account.
After the student creates their QC AD account, they wait until after 2pm on the following day, when a daily refresh of the Google directory runs.
Information Technology Services (ITS)
ITS technical support is available via the following virtual support methods:
Live chat support: help.qc.cuny.edu
Email support: firstname.lastname@example.org
Phone callback: 718-997-4900. Please leave your name, phone number, Queens College email address, and a brief description of your inquiry. An ITS representative will contact you.
Service hours: Monday-Thursday, 9 am-10 pm; Friday, 9 am-7 pm; Saturday-Sunday, 9 am-5 pm